PURPOSE STATEMENT: 

​The Communications Liaison serves as a critical communication and coordination bridge between Sierra Tucson’s internal departments particularly Business Development (TPS), Case Management, and Professional Relations and external referring professionals. This role ensures seamless information flow, supports step‑down referral processes, strengthens referral relationships, and enhances operational efficiency across the treatment continuum.

The Communications Liaison plays a key role in aligning clinical, operational, and outreach functions to support exceptional patient care, strong professional partnerships, and organizational growth.

About Sierra Tucson
For 40 years, Sierra Tucson has been a place of peace, hope, and healing. On our serene, 160-acre campus, experienced professionals provide integrative, evidence-based care to help adults of all genders achieve lasting recovery from addiction and mental illness. Sierra Tucson is accredited by the Joint Commission and dual licensed as both an Inpatient Behavioral Health Unit and Residential Treatment Center. We are internationally known and respected as a leader in the treatment of addictions, behavioral disorders, and chronic pain.

ESSENTIAL FUNCTIONS: 

​ Cross‑Department Communication & Coordination

• Serve as the primary conduit between Business Development (TPS), Professional Relations (PRS), Case Management, Admissions, and Clinical teams to ensure seamless coordination across the treatment continuum.
• Function as a centralized concierge communication role that assures adherence to established referral, communication, and engagement protocols across departments.
• Support the timely obtainment and documentation of ROI’s for referring PRS partners and additional external treatment providers involved in the patient’s extended care team.
• Facilitate timely, accurate, and consistent communication regarding patient progress, referral needs, and professional partner updates in alignment with clinical direction and compliance requirements.
• Coordinate and confirm scheduled interactions between PRS and Treatment Team members, ensuring required touchpoints occur as planned and are appropriately documented.
• Serve as a primary point of coordination for family‑facing communication workflows, including routine and scheduled family contacts, supporting clarity, consistency, and compassionate engagement in alignment with clinical guidance and patient consent.
• Identify communication gaps, delays, or breakdowns across departments and proactively collaborate with stakeholders to resolve barriers.

• Coordinate internal referral relations stakeholder meetings, set agendas, document action items, and ensure follow‑through across departments.
• Monitor ongoing initiatives tied to interdepartmental communication and provide regular status updates and summaries to leadership.
• Establish and maintain quality compliance reporting systems on a monthly basis to assure communication goals are met as defined by the facility; presenting such reports at Monthly Quality Council meetings.
• Work collaboratively with medical administration and case management on the timely completion and submission of any Time off/Leave or Return to Work applications required by EAP (Employee Assistance Program) referrals.

Support for Business Development (TPS) & Referral Relations

• Partner with TPS to maintain strong relationships with external referring professionals, programs, and community partners.
• Ensure referring partners receive timely updates, discharge summaries (as appropriate), and coordinated communication.
• Assist with professional outreach initiatives, events, and communication campaigns, as needed.
• Provides all outbound referral recommendations to the appropriate TPS to create reciprocal opportunities.

Case Management Collaboration & Step‑Down Referral Support

• Oversee and support the case management workflow related to step‑down referrals, ensuring alignment with clinical recommendations and patient needs.
• Facilitate communication between Case Management, TPS, and PRS regarding aftercare planning, referral options, and professional partner engagement.
• Identify gaps or delays in the step‑down process and collaborate with teams to resolve barriers.
• Maintain updated knowledge of national and regional step‑down programs, providers, and levels of care.

Operational Efficiency & Process Improvement

• Identify communication bottlenecks, workflow inefficiencies, or cross‑department misalignment and propose collaborative solutions.
• Assist with policy implementation, compliance monitoring, and documentation standards related to interdepartmental communication.
• Prepare reports, presentations, and summaries of interdepartmental activity for leadership review.
• Support special projects, cross‑functional initiatives, and organizational priorities as assigned.

Communication & Coordination

• Serve as the central communication hub between TPS, PRS, Case Management, and Clinical teams.
• Ensure timely, accurate information flow regarding patient progress, referrals, and professional partner updates.
• Prepare agendas, meeting notes, and follow‑up action plans.

Referral Relations & Business Development Support

• Support TPS in maintaining strong relationships with external professionals.
• Track outbound ROI‑approved referral opportunities and ensure follow‑up.
• Assist with outreach initiatives and communication campaigns.

Case Management & Step‑Down Referral Support

• Oversee coordination of step‑down referrals and aftercare planning communication.
• Ensure alignment between Case Management, TPS, and PRS.
• Identify and resolve delays or gaps in the referral process.

Operational Efficiency

• Identify workflow inefficiencies and propose improvements.
• Assist with compliance monitoring and documentation standards.
• Prepare reports and summaries for leadership.

OTHER FUNCTIONS: 

• Perform other functions and tasks as assigned.

​ ​ ​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​High School Diploma required.
• Communications or Marketing degree preferred. ​
• Strong organizational skills and confident communication, with the ability to clearly and directly engage providers and therapists regarding documentation and required follow-up. ​

​LICENSES/DESIGNATIONS/CERTIFICATIONS:  

• ​Not applicable

​ADDITIONAL REGULATORY REQUIREMENTS: 

​While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances  
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.