PURPOSE STATEMENT:

Responsible for safeguarding patient’s protected rights under Michigan’s Mental Health Code and CMS when receiving services.

ESSENTIAL FUNCTIONS:

· Receive reports of and investigates apparent or suspected violations of rights.

· Act on behalf of recipients of mental health services to obtain remedies for apparent violations.

· Receive, review and investigate reports of alleged violations of recipient’s rights guaranteed under Chapter 7 of the mental health code and CMS conditions of participation.

· Promote resolution of substantial violations.

· Prepare and review agency policies, procedures and standards relating to the rights of recipients.

· Conduct new hire rights training.

· Develop policies and procedures regarding the protection of rights of clients while recommending improvements.

· Attend hospital orientation, staff meetings and keeps all yearly mandatories up-to-date as required.

· Responsible for county rights audits.

· Conduct onsite visitations.

· Ensure compliance of annual rights training.

· Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.

· Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

· Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

· High school diploma or equivalent required.

· Bachelor’s Degree in human services, management, public administration, social science or law from an accredited college is preferred.

· One or more years’ of professional experience in investigation and advocacy within a private or public human services agency required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· Not applicable