​PURPOSE STATEMENT: 

Plan, manage and coordinate the activities of a patient support team, services or programs of the department.

​ESSENTIAL FUNCTIONS: 

• ​Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the shift or unit. 

• ​Monitor performance and provide feedback, coaching, mentoring and training for staff. 

• ​Respond to and manage emergencies. 

• ​Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation. 

• ​Maintain communication and relationships between medical staff, other department staff and leadership team by attending meetings and coordinating interdepartmental functioning in support of the mission and goals of the organization. 

• ​Perform day-to-day operational and administrative tasks such as maintaining information files and processing paperwork. 

• ​Conduct and administer fiscal operations, including planning budgets, authorizing expenditures and coordinating financial reporting. 

• ​Prepare activity reports to inform management of the status and implementation plans of programs, services and quality initiatives. 

• ​May, as determined by staffing or census needs, assist patient with their daily living activities, administer basic health care or treatments, participate in therapeutic or recreational group activities. 

• ​Oversee admitting and discharging of patient. 

• ​Monitor physical and emotional well-being of patient and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed. 

• ​Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures as needed. 

• ​Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patient to the community.  

• ​Coordinate events and activities of others, scheduling programs and activities as needed. 

• ​Provide transportation for patient as needed. May include driving of facility motor vehicle or coordinating transportation with appropriate staff member. 

• ​Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. 

​OTHER FUNCTIONS:  

• ​Perform other functions and tasks as assigned. 

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​High School diploma or equivalent required.  Associate's or Bachelor’s degree in human service field from an accredited college or university preferred.  

• ​Must have served in the role of Patient Support for the facility for one or more years with an additional two or more years of experience in a customer support/service role, preferably in the health or human services field. 

​LICENSES/DESIGNATIONS/CERTIFICATIONS:  

• ​CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). 

• ​First aid may be required based on state or facility. 

• ​May require a valid state driver's in facilities where transporting patient is an essential function.